1. Introduction
Loanpao is committed to providing exceptional customer service on www.loanpao.in. This Grievance Redressal Policy outlines the process for addressing customer complaints, in compliance with RBI guidelines.
2. Objective
- Ensure timely resolution of issues related to services like Personal Loans and Home Loans.
- Maintain transparency and fairness in handling grievances.
3. How to Lodge a Complaint
- Contact us via Contact form or email grievances@loanpao.in.
- Submit complaints through the Tracker for loan applications.
- Provide details like application ID, loan type (e.g., Business Loan), and issue description.
4. Resolution Process
- Acknowledgment within 48 hours of receiving the complaint.
- Resolution within 7 working days for issues related to Apply Now.
- Escalation to senior management if unresolved within 15 days.
5. Escalation to Regulatory Authorities
- If unresolved, contact RBI’s Banking Ombudsman as per RBI guidelines.
- Details available on the RBI website or via our Contact page.
6. Grievance Redressal Officer
- Name: Ms. Priya Sharma
- Contact: grievances@loanpao.in or +91-11-12345678
- Office: Loanpao, 123, Main Road, New Delhi, 110001
7. Updates to Policy
We may update this policy to comply with RBI regulations. Last updated: May 15, 2025.
8. Contact Us
For further assistance, reach out via Contact or email support@loanpao.in.