Fair Practices Code

1. Introduction

Loanpao is dedicated to maintaining transparency and fairness in loan facilitation services on www.loanpao.in. This Fair Practices Code complies with RBI guidelines for ethical lending practices.

2. Objectives

• Promote fair and transparent dealings for loan types like Personal Loans and Home Loans.
• Ensure non-discriminatory practices in loan processing via Apply Now.

3. Loan Application Process

• Provide clear information on eligibility for loans like Business Loans on our Eligibility page.
• Disclose terms, interest rates, and fees upfront during application.
• Acknowledge applications within 24 hours and provide status updates via Tracker.

4. Transparency

• Share loan agreement copies with customers post-approval for loans like Car Loans.
• Clearly communicate repayment schedules and penalties, if any, using tools like EMI Calculator.

5. Customer Grievance Redressal

• Address complaints as per our Grievance Redressal Policy.
• Provide contact details of the Grievance Redressal Officer on Contact.

6. Non-Discrimination

• Ensure equal treatment regardless of gender, religion, or caste for all loan types, including MSME Loans.
• Adhere to RBI’s guidelines on fair customer treatment.

7. Updates to Code

We may revise this Fair Practices Code to align with RBI regulations. Last updated: May 15, 2025.

8. Contact Us

For queries, reach out via Contact or email support@loanpao.in.